Privacy Policy

Put simply, personal information is any information that identifies you or could be used to identify you — for example your name, contact number, email address, delivery or installation address, or details about the products and services you've enquired about with us.

We only collect the information we need to give you a smooth sales and installation experience. Here's why we collect it:

To process your enquiry or order

• Prepare an accurate quote for products or installation;
• Contact you to confirm order details, pricing and scheduling; and
• Keep a record of your order in case you need support or a warranty claim.

To deliver and install your products

• An address, so our team can deliver or install on site;
• A contact number, to coordinate delivery and installation times; and
• Site details relevant to the installation (e.g. type of property).

To keep you in the loop (if you want us to)

We may send you news about new products, promotions or service reminders. We'll only do this with your permission, and you can opt out at any time.

To improve our service

We may use feedback, reviews and browsing behaviour on our website to understand what our customers need and improve our offering. Where possible, this information is anonymised.

We only share your information when:

• You give us permission to;
• We need to, to fulfil your order or installation (for example, with a delivery or installation partner);
• The law requires us to; or
• We need to, to protect you, us, or someone else.

We use reasonable technical and organisational measures — such as restricted access and secure record-keeping — to protect your personal information from loss, misuse or unauthorised access. However, no method of transmission over the internet is completely secure, so we can't guarantee absolute security.

We keep your personal information for as long as needed to fulfil your order, provide after-sales support and warranty service, and to meet our legal and accounting obligations. After that, we securely delete or anonymise it.

You have the right to:

• Ask us what personal information we hold about you;
• Ask us to correct any inaccurate information;
• Ask us to delete your personal information, where we're not required to keep it; and
• Withdraw your consent to marketing communications at any time.

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings at any time, although some parts of the site may not work as well as a result.

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve it:

• MK IT & Security Solutions (PTY) Ltd
• Shop No A17, EastRand Trader Square, 4 Frank Road, Barden Ext 21, Boksburg, 1459
• Call: 011 826 6922 / 073 216 7799
• Email: [email protected]

If you're not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection regulator.

Shipping

All orders are processed within 3 - 5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 3 - 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

We do not ship to PO Boxes at this stage.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

This website is operated by MK IT & Security Solutions (PTY) Ltd. Throughout the site, the terms "we", "us" and "our" refer to MK IT & Security Solutions (PTY) Ltd. MK IT & Security Solutions (PTY) Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more-timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.